FAQs

At Aquaticaltd, we offer a premium selection of dog toys designed to keep your furry friend entertained and engaged. Our collection includes durable Chew Toys, interactive Fetch Toys, soft Plush Toys, and puzzle toys that stimulate your dog’s mind. Each toy is thoughtfully chosen to provide fun, comfort, and durability, ensuring your dog enjoys hours of play while staying safe and active.

Browse our collection, choose the items you’d like to buy, and add them to your cart. When you’re ready to check out, head to the payment page and follow the easy steps to finalize your order.

Once your order is shipped, you will receive an email with a tracking number. Use this number on our website or the courier’s website to track your package.

If your product arrives damaged or defective, please contact us immediately at support@aquaticaltd.shop or call us at +44 7367 211583. Provide your order details and photos of the damage. We will work with you to resolve the issue.

Orders can be canceled before they are processed for shipping. To cancel, please contact us immediately at support@aquaticaltd.shop or +44 7367 211583. Once the order has been shipped, cancellations will no longer be accepted.

We accept various payment methods, including: 

• Visa
• Mastercard
• Paypal
• American Express
• Discover

You can reach us via:

• Phone: +44 7367 211583
• E-mail: support@aquaticaltd.shop

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return items within 30 days of receipt for a full refund or exchange. Please ensure the items are in their original condition and packaging.

Yes! We have a customer-friendly return and exchange policy. Please refer to our Returns Policy page for more details on how to initiate a return or exchange.

No, there are no hidden fees. All prices are clearly displayed on our website, & Shipping is free within United Kingdom.