Return and Refund Policy

At Aquaticaltd, we offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns:

The item must be unopened and in its original packaging or unused.

To initiate a return, please contact us at support@aquaticaltd.shop. Returns must be sent to the following address: 3 Odhams Walk, London WC2H 9SA, UK.
Important: Returns will not be accepted unless a return request is made first.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send the product back.

For any questions regarding returns, feel free to reach out to us at support@aquaticaltd.shop.

Returns

We accept returns for both defective and non-defective products. Whether you are dissatisfied with your purchase or if the product is defective, you can return it according to the guidelines below.

Return Guidelines:

Products must be returned within 30 days from the date of delivery.

The item must be unused and in original packaging.

A valid proof of purchase (receipt or order number) is required for all returns.

Return Method:

You may send your return by mail.

Return Label: Included in the package

Restocking Fee:

There is no restocking fee for returned products.

Refund Processing Time:

Once we receive and inspect your return, we will notify you of the refund status. If the return is approved, refunds will be processed within 10 business days after we receive the product. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

If 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@aquaticaltd.shop.